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SENTRY Counterfeit IC Detector - support procedure

 

 

Some of the devices from my library seem to have disappeared when updating to version 2.10

 

 

Some Windows Vista and Windows 7 users may experience a discrepancy in their library after updating their SENTRY software to the latest version. This procedure details how the library can be recovered after update. You may download this procedure as a PDF document by clicking here.

 

Before you begin, please make sure that the SENTRY software is not running.

 

Origin: This problem is caused by a new option introduced by Microsoft called the 'Compatibility Mode'. Basically, it means that the SENTRY database is duplicated and placed in a different location called the virtual store. During the software update, Windows cannot determine which of the two libraries is the current one. Follow the steps below to recover your library.

 

1) Click Start>All Programs>ABI SENTRY Counterfeit IC Detector>SENTRY Data

This will open a Windows Explorer window showing a total of 9 folders. Double click on the folder called "Database".

A button called 'Compatibility files' should appear in the task bar, as shown below:

 

 

 

2) Click on the 'Compatibility files' button and note that you will be taken to a different location (virtual store appears in the address bar):

 

 

 

 

3) In this location, a file called Library.mdb will appear. Right click on this file and select 'Cut':

 

 

 

 

4) Return to the previous location by clicking on the blue and white arrow in the top left hand corner :

 

 

 

5) Right click in a blank area below the two files and select 'Paste'. When the message below appears, click on 'Move and Replace':

 

 

 

6) Depending on your Windows settings, the message below may appear. If so, click 'Continue':

Note: you will need to have Administrator rights to do so. Please contact your IT department for more information.

 

 

 

 

 

7) In the same location, right click on the file Library_install.dat and select 'Delete'. Click 'Yes' to confirm deletion.

 

 

 

 

8) Re-install the SENTRY software version 2.10.

 

 

9) Start the SENTRY software and click YES when prompted to update the library. Confirm that your library is now accurate.

 

For more information, please contact us here.

 

ABI Electronics Ltd